Current Projects
We are providing innovative solutions
We are committed to continuing to provide innovative solutions and exceptional services to the residents of Utah. Through our current IT initiatives, we will keep Utah in the forefront of the field of technology by utilizing IT tools to better serve business customers and the residents of the state.
Human Capital Management and Payroll System Upgrade
We are undertaking a business transformation of the state’s payroll and HR systems that will span the next couple of years and result in the replacement of the current payroll, HR, and other supporting systems.
Security and Access Management
With the growing number of cyber threats, it is imperative that DTS continue to ensure that state employees and contractors accessing over 1,600 state applications have a safe and secure way of accessing applications with sensitive employee and citizen data. Our goal is to implement best practices for identity and access management, minimize security and operational risk, and be able to quickly and effectively adapt to changing regulatory, legislative, and customer requirements.
Customer Experience
As state government employees, we want to provide a first class customer experience for those we serve. To do this, we are working to create a “no wrong door” infrastructure so that customers can easily provide feedback. We are also working to develop a state government culture that continuously improves and keeps Utah government services responsive to customer needs.
Data Privacy
As the custodian of data privacy interests, our dedicated efforts are geared towards fostering transparency, accountability, and innovation while ensuring the protection of individual privacy rights.
ServiceNow Reimagined
We are currently working on the ServiceNow Reimagine Project, which will upgrade the user experience. We will be migrating from the Commercial ServiceNow environment to the Government Community Cloud (GCC) environment.
Windows 11
Microsoft has come out with a new operating system, Windows 11. They are scheduled to stop supporting Windows 10 with security updates and patches in October of 2025. At that point, we will no longer allow any computers running that operating system on our network because it would be too much of a security risk. We are working at a measured pace to upgrade all computers to Windows 11 between now and then. All new computers purchased at this point are running Windows 11.
